If your business has customer calls to make inquiries on products or services, you will profit from the SmartCall ADT IVR platform. Organisations can leverage their voice mail investments with this IVR Script tool that operates on Linux and Windows platform with ease, saving management time, resources and reducing hardware costs and requirements. This translates into high RoI for organisations investing in the SmartCall ADT IVR platform, while enhancing customer service at a reduced cost. The solution can perform the following functions to automate the IVR process:
- Play and Record Messages
- Gather digits from the caller and perform the business logic
- Transfer calls to the agent in a contact center
- Fully SQL/ MS-Access compatible database with ODBC interface
- Provision for External Application Hook in confidential and complex business process involvement areas
- Sending Fax-on-Demand and receiving Fax Mails
- Automatic Speech Recognition (ASR)
- Text To Speech (TTS) conversion
- Inbound Service and Outbound Campaign definitions
- 3G Application development
Bay Talkitec Video Platform is an excellent platform for Mobile Marketing. Ideal platform to do interactive marketing. We take mobile video marketing to the next level.
Using Bay Talkitec Video Platform, service providers and content owners can publish videos via our unique video portal. Users can access the video via 3G video call or WAP/GPRS. This is an ideal platform for content media companies to publish and distribute content. read more