Bay Talkitec's SmartCall is a unified contact center solution It has IVR , ACD which supports FAX, SMS, e-mail and now video . SmartCall's most unique feature is that it can operate on Linux and Windows and it supports Dialogic® Host Media Processing (HMP) to provide contact center solution under IP environment.
It is a specially designed Scripting Tool to customize IVR flow
for Inbound and Outbound calls. Supports Windows and Linux
platforms. Useful in rapid and accurate deployment of IVR, Contact Center
application to meet customer demands ...
Bay Talkitec is a leading provider of digitized voice application products right from
1991. As one of the early entrants in the Computer Telephony arena, Bay Talkitec has accumulated vast experience in deployment of various IVR applications to enterprises worldwide. From our very first solutions, which comprised of deploying announcement systems to major Airlines and Railways, our capabilities have extended to Contact Center applications, Mobile Software Solutions, VoIP and Video Messaging Applications for 3G Network.
At Bay Talkitec, we employ open standards and ensure that the product is versatile and can be used on multiple platforms such as Linux and Windows. Bay Talkitec specializes in developing customized IVR solutions. Our solutions can be easily integrated with existing infrastructure and have proven to be cost-effective investments for our clients with quick ROI.
Bay Talkitec's Voice logger is an open platform and is state-of-the-art recorder for both inbound and outbound telephone calls. It can tap into digital or analog phone lines for real-time call recording and monitoring without any noticeable interruption in the service. Supports different audio formats and compression.
Stay competitive in today's rapidly evolving 3G market by having SmartCall - a truly converged application platform.
It is a stable, flexible application platform that can support the dynamic delivery of new services, including voice and video like video portal, video helpdesk, video telemarketing etc.
Read 3G white paper...
To maintain leadership and provide media convergence solution for Business Communications worldwide. To provide innovative solutions, responsive Customer Service and outstanding Quality Standards, while forging strong, long term Customer Relationships.
Bay Talkitec's SmartCall is a unified contact center solution It has IVR , ACD which supports FAX, SMS, e-mail and now video . SmartCall's most unique feature is that it can operate on Linux and Windows and it supports Dialogic® Host Media Processing (HMP) to provide contact center solution under IP environment.
It is a specially designed Scripting Tool to customize IVR flow
for Inbound and Outbound calls. Supports Windows and Linux
platforms. Useful in rapid and accurate deployment of IVR, Contact Center
application to meet customer demands ...
Bay Talkitec is a leading provider of digitized voice application products right from
1991. As one of the early entrants in the Computer Telephony arena, Bay Talkitec has accumulated vast experience in deployment of various IVR applications to enterprises worldwide. From our very first solutions, which comprised of deploying announcement systems to major Airlines and Railways, our capabilities have extended to Contact Center applications, Mobile Software Solutions, VoIP and Video Messaging Applications for 3G Network.
Bay Talkitec's Voice logger is an open platform and is state-of-the-art recorder for both inbound and outbound telephone calls. It can tap into digital or analog phone lines for real-time call recording and monitoring without any noticeable interruption in the service. Supports different audio formats and compression.
