Liberalized economic policy has now  brought competition to the benefit of bank's customers at branch level. Banks are now gearing up with modern facilities to provide better service to attract more and more customers. Bay Talkitec, leaders in Interactive Voice Response System (IVRS) also known as Computer Telephony, can provide the solution for implementing Tele-Banking in the branches that are fully computerized.

This system is interfaced with the bank's computer network on one side and on the other side it is connected to the telephone line. Customers from outside can make a telephone call, this telephone call gets connected to the computer in the bank through IVRS. Thereafter the customer is guided through a set of instructions over the telephone. 

• Balance enquiry

• Cheque information

• Most recent five transactions

• Statement of account on fax

• Cheque stop payment request.

• Cheque book request.

• Change access code.

This system works with the bank's existing computerized system. Customer can only access data related to his account.

• Automatic Gain Control maintains good voice quality even in difficult line conditions.

• Works on Tone as well as Pulse and with all types of telephone exchanges.

• Designed to provide service even if the bank's computer is switched off.

• Hardware designed to handle real time event.

• Different channels can be programmed for different applications and can be handled simultaneously.