IVR Script tool operates on Linux and Windows platforms with ease. With this tool, simple IVR features can be used to create complex contact center solutions. The Application Scripting Tool enables the user to create and modify applications faster and add them on the fly, considerably speeding up the time to market and thereby ensuring faster response time to changes. It can perform the following functions to automate the IVR process:
Play and Record Messages
Gather digits from the caller and perform the business logic
Transfer calls to the agent in a contact center
Fully SQL/ MS-Access compatible database with ODBC interface
Has provision for External Application Hook in confidential and complex business process involvement areas
Supports sending Fax-on-Demand and receiving Fax Mails
Supports Automatic Speech Recognition (ASR)
Supports Text To Speech(TTS) conversion
Supports Inbound Service and Outbound Campaign definitions
Supports 3G Application development
Agent Scripting Tool
The Agent Scripting Tool allows desgining of required Screen Popups which will be viewed by the agent. The Scripting Tool creates different Screen Popups by retreiving data from different databases thereby infusing versatility and flexibility for the agent's benefit.
