| Ticket Status Enquiry
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This is an Interactive Voice Response System(IVRS) developed for Railways, where callers can get the status of their tickets.
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To get the ticket status information through IVRS, Railways can provide multi unique dial in numbers for different languages.
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Using E1 card we can provide as many number of channels as required, so that many callers can land on the system simultaneously.
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When the caller dials to the system caller is asked to key-in the PNR number.
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On getting the PNR number, the ticket status can be fetched from two different data sources:
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Using local database
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Using institutional Host Server
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Ticket Status Confirmation feature can be enabled or disabled. If enabled, the system
takes the caller's mobile number as an input and registers it.
When the ticket status becomes "Confirmed" an SMS shall be
sent to the caller's mobile number.
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This system is also available as an ASR based system.
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| Accommodation Availability System |
Developed for the Railways, the system enables one to acquire information about availability of accommodation on any train before booking.
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The caller using the system will have to dial the train number and the date of his/her journey as the system prompts.
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The system responds announcing the availability details of various classes possible for the train number dialed.
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Using E1 card we can provide as many number of channels required by the customers, so that many callers can land on the system simultaneously.
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When a caller dials the train number, the accommodation availability status can be fetched from two different data sources.
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Using local database
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Using institutional host Server
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This system is also available as an ASR based
system.
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| Fare Enquiry System |
This is an ASR based system which enables one to acquire information about various fares between stations.
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The caller using the system will have to speak out the destination train number as the system prompts.
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The system responds announcing the fare details of various classes possible for the destination number spoken.
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Using E1 card we can provide as many number of channels required by the customer so that many callers can land on the system at the same time
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| Arrival and Departure Enquiry System |
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This system interacts and enables one to acquire information about arrival and departure of any train. The caller using the system will have to dial the train number and the system responds announcing the time of arrival/departure of the running train.
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To get the train status information through IVRS (Interactive Voice Response System) , system can be programmed as multi language announcement.
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When a caller dials to the system it will ask the caller to dial the train number. According to the train number dialed, their current status of the train will be announced to the caller. The main advantage of the system is it supports multiple languages.
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Using E1 card we can provide as many number of channels required by the customers, so that many callers can land on the system simultaneously.
This System is also available as an ASR based system.
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| Platform Announcement System |
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Developed for the Railways/Transport Companies, the system enables one to acquire information about train arriving at a particular platform. A combination of two systems each following a divergent style of working but for the voice delivery, which happens through sound blaster.
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One common aspect between the two systems is discussed below. Auto announcement system is one of those which delivers voice over telephone lines.
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Platform announcement system being the other, delivers voice in an amplified form at a railway station. The announcement will be of the trains that are within a specific range of the stations where the system is implemented.
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While the platform announcement system supports multi linguistic voice output, the auto announcement system supports voice output of one language at a time.
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Both these systems are not designed to be interactive, since the output needs to be continuously announcing the status of all trains within the above said range. The status of the trains shall be updated at the station itself.
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| Online Train Running Arrival and Departure Enquiry System |
A network covering the entire Railways, it enables one to know the current running position of a train.
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The system enables one to know the exact running position of a train, so that caller can schedule programmes accordingly.
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A caller of the system will have to dial the train number as part of the interactive program to have a train's complete status.
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When a caller dials the train number, the train status can be fetched from two different data sources.
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Using Dialogic card we can provide as many number of channels required by the customers, so that many callers can land on the system simultaneously.
This system is only possible where the online database of the running trains is available with the institution. |
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