This is an ASR based System that allows the caller to obtain information on scheduling for a major airline in South East Asia.

Once the customer has indicated the destination that he or she is interested in, the system queries its database and provides travel related information for that day. This information includes flight schedules for the date of travel, fare information, and other information that will be important for the traveler.

The Flight Arrival / Departure Information System allows easy access to flight arrival / departure information.

Using either touch tone or ASR input the customer will be able to obtain all relevant information for a flight. This information includes late arrival, and departure information, along with updated arrival and departure times.

• Handles incoming calls automatically & depending upon callers' requirements announces Arrival/Departure/Flight specific message.

• Automatically brings flight data from Flight Schedule to the announcement buffer.
• Removes the flight data from the announcement buffer after the time is over.
• Keeps arrived, departed flight information for user specified duration.
• Extensive report generation.

This is an Automated Speech Recognition based IVR System. The passenger is requested to say the reservation number on the ticket. Upon recognition and verification of the reservation number, the system obtains the ticket information for the passenger for that particular flight. This information is then announced to the caller.

The above feature allows waitlisted passengers to obtain status information without having to speak to a reservation agent.

The Boarding Hall Announcement system announces the Boarding / Arrival related messages. The system receives the necessary details from the operator through the operator terminal, which is connected to the system. Then the received information is converted into voice file and sent to the announcement queue.

• Configurable message sequence.
• Automatic restoration on network failure.
• Data can be entered manually in case of network failure.
• Customized report generation.
• Operator can stop and terminate the announcement.

The above System is available either as PC based or as a stand alone Digital Announcer.