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Bay Talkitec(BTT) has made its name in the Computer Telephony Integration business from 1991 by developing highly customized applications that suited the specific needs of its customers better, faster and more cost effectively. BTT has specialized in the development of customized Interactive Voice Response Solution and users can upgrade their IVR solutions to speech-enabled IVR solutions. BTT is always in forefront with latest technologies and today BTT is ready with path breaking technology like Video Messaging application for 3G network. By employing open standards, the product becomes versatile and can be used on multiplatform (Windows and Linux). It also improves customer care with it's unified solution that supports all modes of communication (Voice, Fax, e-mail, SMS, Video and the Web)
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| EXTENSIVE R&D |
| Over the last 5 years there has been a revolution in the field of Interactive Voice Response Systems (IVRS) and Bay Talkitec is one of the leaders in the IVRS field. We have an extensive team of Research and Development Professionals which focuses on providing state of the art IVR, Contact Center solutions to our customers. Our focus in R&D has been in the fields of ASR, TTS, and Voice Portals and today we are ready with video messaging applications for 3G. This extensive work has allowed us to provide a unified media convergent solution which is scalable, reliable and also offers low TCO. |
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BTT is headquartered in Chennai, India. Chennai is the fourth largest metropolitan city in India and is well connected by Air, Road and Sea. The city has direct flights to most western countries and has the second biggest seaport in India. BTT has more than 10 offices located strategically to provide implementation and service support covering the entire length and breadth of the country. The management team together brings more than 30 man years of experience in the design and development of CTI systems. Implementation and support engineers of BTT relentlessly pursue the goal of customer satisfaction. This enabled us to maintain our market share around 70%. |
| BTT has installations in almost every part of India and also has presence in other Asian countries like Singapore, Malaysia, Bangladesh and Nepal. |
| BTT has been participating regularly in road shows like SpeechTek, VON etc and this has culminated in number of installations in U.S. |
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